Cancellation & Refund Policy
Merchant business’ return and cancellation policy must be made available to customers
on website and they have to agree to its terms during the order process. Customers
have to click on an “Accept” or “Agree” for return and cancellation button before
submitting their payment information. Then, once the order has been submitted, policy
can be sent to customers with the order confirmation email.
Cancellation Policy –
SellDelhi Travels believes in helping its customers as far as possible, and has
therefore a liberal cancellation policy. Under this policy:
• Cancellations will be considered as per the respective cancellation policy pre defined to the customer
and only if the request is made before 72 hours of travel. Before 72 hours of travel 20% of the total amount of
cancellation charges will be retained in Car Rental services in other services the cancellation charges will be as per the
specific hotel and air tickets organization pre defined charges.
placing an order. However, the cancellation request will not be entertained if
the orders have been communicated to the vendors/merchants and they have
initiated the process of shipping them.
• There is no cancellation of orders placed under the Same Day Delivery category.
• No cancellations are entertained for those products that the (Company
Name) marketing team has obtained on special occasions like Pongal,
Diwali, Valentine’s Day etc. These are limited occasion offers and therefore
cancellations are not possible.
• SellDelhi Travels does not accept cancellation requests for perishable items like
flowers, eatables etc. However, refund/replacement can be made if the customer
establishes that the quality of product delivered is not good.
• In case of receipt of damaged or defective consumer durable items and non
durable items like mobile phones, mixer grinder, calculator etc, please report the
same to our Customer Service team. The request will, however, be entertained
once the merchant has checked and determined the same at his own end. This
should be reported within 21 days of receipt of the products.
• In case you feel that the product received is not as shown on the site or as per
your expectations, you must bring it to the notice of our customer service within
24 hours of receiving the product. The Customer Service Team after looking into
your complaint will take an appropriate decision.
• In case of complaints regarding services customers are requested to resolve directly with concern hotel and Airline Company directly to resolve the issue with them.
Refund Policy –
Refunds are strictly as per the concern Hotel or Airline Cancellatin policy + the payment gateway charges applicable.
To request a refund, simply contact us with your purchase details within
Three (3) days of your purchase. Please include your order number (sent to you via
email after ordering) and optionally tell us why you’re requesting a refund – we take
customer feedback very seriously and use it to constantly improve our products and
quality of service. Refunds are not being provided for services delivered in full such as
installation service and provided knowledge base hosting service. Refunds are being
processed within 21 days period.